123.ie is committed to making its insurance journeys accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023.
This accessibility statement applies to https://www.123.ie
*It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement.
The site is designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines 2.2 level AA.
Compliance Status
Our current status is partially compliant with technical standard EN 301 549 v.3.2.1 and the Web Content Accessibility Guidelines 2.2 level AA. See ‘Non-accessible content’ for more details.
123.ie is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We are continually improving the user experience for everyone and adhering to the required accessibility standards.
The Web Content Accessibility Guidelines (WCAG 2.2) defines requirements for designers and developers to improve accessibility for people with disabilities.
Preparation of this Accessibility Statement
The Statement is based on a combination of manual and automated accessibility testing, using multiple platforms;
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Windows (JAWS, NVDA),
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Mac (VoiceOver),
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iOS (VoiceOver) and Android (TalkBack) and their native accessibility tools.
A detailed issue log was created to measure against WCAG 2.2 standards. We are actively working to improve these in line with WCAG 2.2 AA compliance.
This statement was created in June 2025.
The statement was last reviewed in June 2025.
Feedback and Contact Information
We welcome feedback on the accessibility of this website. If you have any comments or find any problems not listed on this page, please contact us by email: info@123.ie
Alternatively, if you would like to make a complaint please contact us by email on complaints@123.ie
Alternative Help Contact
If you experience any difficulty using our website, we're here to assist. Please phone us on 01 524 6000. Our team is ready to support you and ensure you can access the services you need.
Compatibility with browsers and assistive technology
This website is designed to be compatible with the following most used assistive technologies:
The latest version of Google Chrome, Microsoft Edge and Apple Safari browsers;
In combination with the latest versions of NVDA, VoiceOver and TalkBack.
Technical specifications
The accessibility of this website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
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HTML
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WAI-ARIA
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CSS
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JavaScript
Accessible Content
Skip to Content - ‘Skip to Content’ link has been implemented on the website
Non-accessible Content
Despite our best efforts to ensure the accessibility of this website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.
Known limitations for this website:
Keyboard/Screen reader navigation is not yet accessible on parts of the website.
Images – we are currently working through images to add contextual alternative text.
Forms – we are currently working through forms to add accessible error validation and focus.
Colour Contrast – we are adjusting the colour contrast of all text, elements and backgrounds in order to reach a higher contrast ratio.
Moving Content – we are currently adding alternative functionality to all moving, blinking or auto-scrolling content across our platforms.
Link Text & Graphical Elements – we are working to remove links named ‘click here’ and ‘find out more’ where possible, links will be given clear labels.
Correctly structured content with good heading usage – we are creating logical heading structures on our pages.
Cross operating system compatibility – has not yet been implemented in every section. We are currently updating CSS for desktop and mobile.
Mobile navigation – along with cross operating system compatibility, once CSS has been updated, we will audit for mobile navigation and ease of use for screen readers.
Third-party content – there are areas of our website controlled by third-party companies, such as the event submission form. These are not funded by, developed, or controlled by [client name], but work is in progress to resolve as many issues related to these areas as feasibly possible.