Popular Young & Inexperienced Drivers Insurance FAQs

Updating your phone number on your 123.ie policy is quick and easy. You can do it online or by getting in touch with our team.

Update Online via My123 Portal

• Log in to your My123 account.
• Go to your personal details section and update your phone number.

Contact Customer Care

If you’d prefer to speak to someone, you can contact our team:

Motor & Home Insurance

• Call us on (01) 524 6029
• Email us at info@123.ie
• Post to 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Travel Insurance

• Call us on (01) 2418549
• Email us at travel@123.ie

Health Insurance

• Email us at info@123.ie

Van Insurance

• Call us on (01) 2418585
• Email us at info@123.ie

Tip - Make sure your email address is up to date, as we may need it to verify your changes.

If you're in a car accident, your safety comes first. Take a deep breath and follow these steps:

1. Check for injuries – If anyone is hurt, call emergency services immediately at 112 or 999.

2. Report to the Gardaí – Notify the local Garda station, especially if there are injuries or significant damage.

3. Gather essential details – Take note of registration numbers, driver and witness contact details, and insurance information.

4. Take photos – Capture clear images of vehicle damage, the accident scene, and road conditions.

5. Notify 123.ie – Call our Claims Team at (01) 290 1999 as soon as possible to report the incident.

For a step-by-step guide on handling an accident, visit our detailed help page: What should I do if I am involved in a road accident?.

Renewing your 123.ie insurance policy online is simple and secure.

For Car and Home Insurance, you’ll need:

• Your policy number (starting with ‘XM’ for car or ‘XH’ for home).
• The policyholder’s surname.
• The policyholder’s date of birth.

Simply visit the 123.ie product page associated with your insurance, click on “Renew my policy”, enter your details, and follow the prompts to complete your renewal payment.

For Travel Insurance, click the renewal link in your email invitation and enter your policy details to proceed.

For Van or Health insurance renewals, call our Customer Care and renewal representatives at:

• Van Customer Care - 01 241 8585
• Health Insurance Renewals - 01 562 5100

If you need help, contact 123.ie customer support—phone numbers are available on our Contact page.

For a step-by-step guide, see How do I renew my insurance policy online?.

The time it takes to settle a claim depends on the details of your case. Every claim is different, and some take longer than others. But you can help speed things up by:

• Giving us all the information we need when you make your claim
• Staying in touch with your claims handler
• Sending any requested documents as soon as possible

Want to know more? Check out our detailed guide: How long does it take to settle an insurance claim?.

If your direct debit has failed, easily settle your payment online via My123 using a
credit or debit card. Please note that we can't accept payments by cheque, bank draft, or postal order.

For further details, see How do I pay my direct debit arrears?.