Health Insurance - My Policy Documents
How do I make a complaint?
At 123.ie, we’re committed to delivering the highest standards of service. If things don’t go as expected, let us know—we want to make it right.
You can submit your complaint through:
-
Phone - 01 524 6000
-
Email - complaints@123.ie
-
Post - The Complaints Manager, 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16
For complaints related to claims, contact the Customer Service team at:
-
Phone - 01 290 1000
-
Email - complaints@ie.rsagroup.com
-
Post - The Complaints Manager, RSA Insurance Ireland DAC, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16
Before submitting a complaint, check your policy documents for details on cover, exclusions, and terms. If anything is unclear, our team is happy to help.
Where can I get a copy of my documents?
When your policy was set up with 123.ie, your documents were sent to you. If you gave us an email address, they may have been emailed—so don’t forget to check your inbox and folders.
Need another copy? You can now access it any time through My123 under ‘Documents’. Or just contact our Customer Care team, and we’ll email them to you for free.
Can I view the policy booklet?
Yes, the 123.ie policy booklet is available online. You’ll find a link to it in your policy pack, or you can view it directly on our policy documents page.
Prefer a printed copy? Just call our Customer Care team on 01 524 6029 or email info@123.ie for more information.
How do I nominate a third party to deal with my policy on my behalf?
You can nominate someone aged 18+ to manage your policy, giving them limited (information only) or full (changes permitted) access. Permissions can be verbal or written, depending on access level.
For details on nominating a third party, see How do I nominate a third party to manage my policy?.
My documents have been emailed to me but I cannot open them
We send most of your insurance documents as PDF attachments. If you're unable to open them, it likely means your device doesn’t have a PDF viewer installed.
Here’s what you can do:
-
Check if you already have a PDF reader like Adobe Acrobat or Preview (on Apple devices).
-
If not, download a free PDF reader such as Adobe Acrobat Reader from a trusted app store or website.
-
Still stuck? Please contact our Customer Care team on 01 524 6029 or email info@123.ie for guided instructions.