Van Insurance - Making a Change to my Policy

To add a driver to your car insurance policy, you need to contact 123.ie directly, either by calling Customer Care on 01 524 6000 or by logging into your My123 online portal. Ensure you have the new driver's details ready.

For more detailed guidance, visit How do I add another driver to my policy?.

Cancelling your 123.ie policy is a simple process. Call the appropriate policy support number or email info@123.ie and we will point you in the right direction.

For details on a specific policy cancellation, please refer to our comprehensive guide: What is the process for cancelling my insurance policy?

Updating your phone number on your 123.ie policy is quick and easy. You can do it online or by getting in touch with our team.

Update Online via My123 Portal

• Log in to your My123 account.
• Go to your personal details section and update your phone number.

Contact Customer Care

If you’d prefer to speak to someone, you can contact our team:

Motor & Home Insurance

• Call us on (01) 524 6029
• Email us at info@123.ie
• Post to 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Travel Insurance

• Call us on (01) 2418549
• Email us at travel@123.ie

Health Insurance

• Email us at info@123.ie

Van Insurance

• Call us on (01) 2418585
• Email us at info@123.ie

Tip - Make sure your email address is up to date, as we may need it to verify your changes.

To cancel your policy, submit your request to 123.ie by:

1. Email

Send an email to info@123.ie to get cancellation guidance tailored to your specific situation.

1. You can also call one of the following numbers:

   1. Car, Home, Young Drivers, Landlord - 01 524 6029
   2. Health - 01 518 1400
   3. Travel - 091 501 677
   4. Van - 01 241 8585
   5. Life - 01 704 1010

2. You can also mail your cancellation request via Post to - 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16FC92.

If you've received your insurance certificate and disc, please destroy them. Be aware that a cancellation fee may also apply.

When you cancel at any time, we’ll refund the unused portion of your premium on a pro‑rata basis, less any fixed‑expense deduction. A cancellation fee may also apply.

Need help with cancellation or fees? Our team is happy to assist. Contact us for guidance tailored to your policy, or find more details on: How to cancel your policy.

To update your name on your 123.ie policy, just call our Customer Care team on 01 524 6029. They'll explain what you need and help you through it. You may also be required to provide one of the following:

• Marriage Licence

• Updated Driving Licence

• Passport

If you have changed your name by deed poll, please provide a copy of the deed poll confirmation. Once we’ve verified your documents, we’ll update your policy to show your new name.

Need to contact us for assistance? Email us at info@123.ie. Ensure your email is sent from the email address registered on your policy.

You can also post a letter to:

123.ie
RSA House
Dundrum Town Centre
Sandyford Road
Dundrum, Dublin 16

Our fees cover administration costs, such as policy amendments, mid‑term changes and cancellations. You can find full details in the Terms of Business document provided in your original policy pack. You can also view the latest version in our General Terms & Conditions page.

To update your van policy details, phone our Customer Care team at 01 2418585 or send an email to info@123.ie. You'll need details like make, model, value, registration, modifications, and ownership confirmation. Coverage and premiums may vary.

For the full process and required documents, see How do I update my van insurance policy?.