Van Insurance - My Policy Documents

No, as a named driver on a 123.ie policy, you do not earn a No Claims Bonus (NCB). However, if you're a named driver on a policy for at least 1 full year without claims, you may qualify for a Named Driving Experience discount.

If you're unsure about your eligibility, check your policy documents or contact us for assistance.

At 123.ie, we’re committed to delivering the highest standards of service. If things don’t go as expected, let us know—we want to make it right.

You can submit your complaint through:

• Phone - 01 524 6000

• Email - complaints@123.ie

• Post - The Complaints Manager, 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

For complaints related to claims, contact the Customer Service team at:​

• Phone - 01 290 1000

• Email - complaints@ie.rsagroup.com

• Post - The Complaints Manager, RSA Insurance Ireland DAC, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Before submitting a complaint, check your policy documents for details on cover, exclusions, and terms. If anything is unclear, our team is happy to help.

When your policy was set up with 123.ie, your documents were sent to you. If you gave us an email address, they may have been emailed—so don’t forget to check your inbox and folders.

Need another copy? You can now access it any time through My123 under ‘Documents’. Or just contact our Customer Care team, and we’ll email them to you for free.

Once you’ve sent us proof of your no claims bonus/named driving experience and any driving licences we require, we’ll issue your insurance certificate and disc. You can send these documents by:

• Email – info@123.ie

• Post – 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

• Online – Log in to your My123 account and use the upload feature

Haven’t received that proof yet? It’s usually included in your renewal pack from your previous insurer. If not, contact them directly for a copy. If we don’t get the documents within 10 days of your policy start date, your Car Insurance policy could be cancelled.

Need a step-by-step guide on what to send and how? Read When will I receive my insurance certificate and disc? for a detailed overview of everything you need to know.

Yes, the 123.ie policy booklet is available online. You’ll find a link to it in your policy pack, or you can view it directly on our policy documents page.

Prefer a printed copy? Just call our Customer Care team on 01 524 6029 or email info@123.ie for more information.

Inaccuracies can affect your cover or policy price. If any details on your documents are incorrect, contact our Customer Care team immediately at:

• Motor & Home - Call 01 524 6029 or email Info@123.ie.

• Travel - Call 01 241 8549 or email Info@123.ie.

• Van - Call 01 241 8585 or email Info@123.ie.

You can nominate someone aged 18+ to manage your policy, giving them limited (information only) or full (changes permitted) access. Permissions can be verbal or written, depending on access level.

For details on nominating a third party, see How do I nominate a third party to manage my policy?.

We send most of your insurance documents as PDF attachments. If you're unable to open them, it likely means your device doesn’t have a PDF viewer installed.

Here’s what you can do:

• Check if you already have a PDF reader like Adobe Acrobat or Preview (on Apple devices).

• If not, download a free PDF reader such as Adobe Acrobat Reader from a trusted app store or website.

• Still stuck? Please contact our Customer Care team on 01 524 6029 or email info@123.ie for guided instructions.