Young & Inexperienced Drivers - Making a Change to my Policy
How do I cancel my policy?
Cancelling your 123.ie policy is a simple process. Call the appropriate policy support number or email info@123.ie and we will point you in the right direction.
For details on a specific policy cancellation, please refer to our comprehensive guide: What is the process for cancelling my insurance policy?
How do I change my phone number?
Updating your phone number on your 123.ie policy is quick and easy. You can do it online or by getting in touch with our team.
Update Online via My123 Portal
- Log in to your My123 account.
- Go to your personal details section and update your phone number.
Contact Customer Care
If you’d prefer to speak to someone, you can contact our team:
Motor & Home Insurance
- Call us on (01) 524 6029
- Email us at info@123.ie
- Post to 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16
Travel Insurance
- Call us on (01) 2418549
- Email us at travel@123.ie
Health Insurance
- Email us at info@123.ie
Van Insurance
- Call us on (01) 2418585
- Email us at info@123.ie
Tip - Make sure your email address is up to date, as we may need it to verify your changes.
Why does 123.ie charge fees?
Our fees cover administration costs, such as policy amendments, mid‑term changes and cancellations. You can find full details in the Terms of Business document provided in your original policy pack. You can also view the latest version in our General Terms & Conditions page.
What if I change my car mid-term?
When you change cars a new 123GO Box will need to be fitted to the new car. The device will not need to be removed from the old car because it will be remotely deactivated, so it is no longer transmitting data.
Can I add a driver to my 123GO policy?
Yes, just call us to do this on 01 5246029. The driver will need to meet our acceptance criteria and we’ll need to gather some details before we can offer a quote for the driver. The car is monitored regardless of who is driving so it’s important to note that if they are speeding, it could affect your policy. In addition, the kilometres they drive will also be deducted from the remaining kilometres on the policy.