Home Insurance - My Policy Documents

123.ie is part of RSA Insurance Ireland DAC, which underwrites all Car, Home, and Van insurance policies. That’s why RSA’s name appears on your policy documents.

Travel and Health insurance policies are underwritten by MAPFRE Assistance and Irish Life Health respectively.

If you added your mortgage provider’s details when setting up your home insurance policy, a letter of indemnity was included in your policy documents. This letter confirms to your mortgage provider that your home is insured.

Make sure to pass this letter on to your mortgage provider so they have it on file.

If you gave us an email address when taking out your policy, your documents—including the letter of indemnity—may have been sent electronically. It’s worth checking your inbox and spam folder just in case.

Need to add or update your mortgage details? Get in touch with our Customer Care team at 01 524 6029 or info@123.ie. ​

Your 123.ie policy number is clearly shown at the top of your insurance disc, your certificate of insurance, and on letters or emails we've sent you. Car policies start with XM (standard) or XT (telematics). Home policies begin with XH.

Need more help? Give us a shout!

At 123.ie, we’re committed to delivering the highest standards of service. If things don’t go as expected, let us know—we want to make it right.

You can submit your complaint through:

• Phone - 01 524 6000

• Email - complaints@123.ie

• Post - The Complaints Manager, 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

For complaints related to claims, contact the Customer Service team at:​

• Phone - 01 290 1000

• Email - complaints@ie.rsagroup.com

• Post - The Complaints Manager, RSA Insurance Ireland DAC, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Before submitting a complaint, check your policy documents for details on cover, exclusions, and terms. If anything is unclear, our team is happy to help.

Your policy documents were sent via email or post when you purchased or renewed your policy. Check your inbox, spam/junk folder, or postal mail.

If you can’t find them, contact our Customer Care team to request a free copy.

Motor & Home Customer Care:

• Call us on 01 524 6029
• Email us at info@123.ie.

Travel Customer Care

• Call us on 091 501 677
• Email us at Info@123.ie.

Need more details? See How do I view or print my policy documents?

Once your Car or Home policy is set up, we’ll send your policy pack and insurance schedule. If you provided an email address, these might have been emailed to you. If sent by post, delivery usually takes 3–5 working days.

For more detailed information, including steps to ensure timely receipt of your documents, please see When will my insurance documents arrive?.

When your policy was set up with 123.ie, your documents were sent to you. If you gave us an email address, they may have been emailed—so don’t forget to check your inbox and folders.

Need another copy? You can now access it any time through My123 under ‘Documents’. Or just contact our Customer Care team, and we’ll email them to you for free.

Yes, the 123.ie policy booklet is available online. You’ll find a link to it in your policy pack, or you can view it directly on our policy documents page.

Prefer a printed copy? Just call our Customer Care team on 01 524 6029 or email info@123.ie for more information.

Inaccuracies can affect your cover or policy price. If any details on your documents are incorrect, contact our Customer Care team immediately at:

• Motor & Home - Call 01 524 6029 or email Info@123.ie.

• Travel - Call 01 241 8549 or email Info@123.ie.

• Van - Call 01 241 8585 or email Info@123.ie.

You can nominate someone aged 18+ to manage your policy, giving them limited (information only) or full (changes permitted) access. Permissions can be verbal or written, depending on access level.

For details on nominating a third party, see How do I nominate a third party to manage my policy?.

We send most of your insurance documents as PDF attachments. If you're unable to open them, it likely means your device doesn’t have a PDF viewer installed.

Here’s what you can do:

• Check if you already have a PDF reader like Adobe Acrobat or Preview (on Apple devices).

• If not, download a free PDF reader such as Adobe Acrobat Reader from a trusted app store or website.

• Still stuck? Please contact our Customer Care team on 01 524 6029 or email info@123.ie for guided instructions.