Home Insurance - Making a Change to my Policy

Cancelling your 123.ie policy is a simple process. Call the appropriate policy support number or email info@123.ie and we will point you in the right direction.

For details on a specific policy cancellation, please refer to our comprehensive guide: What is the process for cancelling my insurance policy?

Updating your phone number on your 123.ie policy is quick and easy. You can do it online or by getting in touch with our team.

Update Online via My123 Portal

• Log in to your My123 account.
• Go to your personal details section and update your phone number.

Contact Customer Care

If you’d prefer to speak to someone, you can contact our team:

Motor & Home Insurance

• Call us on (01) 524 6029
• Email us at info@123.ie
• Post to 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Travel Insurance

• Call us on (01) 2418549
• Email us at travel@123.ie

Health Insurance

• Email us at info@123.ie

Van Insurance

• Call us on (01) 2418585
• Email us at info@123.ie

Tip - Make sure your email address is up to date, as we may need it to verify your changes.

Your policy may be cancelled due to:

• Your request - You initiated the cancellation.

• Enforced Cancellation - 123.ie or RSA Insurance cancelled your policy, typically after issuing a 10-day notice.

• Policy Nullification - Non-disclosure of essential information led to your policy being voided from the start date.

For more details, please refer to: Why was my insurance policy cancelled?.

If the policyholder passes away, please contact our Customer Care team at 01 524 6029. We'll guide you through available options, including continuing the policy or cancellation.

For detailed instructions and requirements, see What should I do if the policyholder has passed away?.

Home Insurance can't transfer between properties, so you'll need to cancel your current policy and start a new one for your new home.

Contact us on 01 524 6029 or send an email to Info@123.ie and let us know when you want it cancelled from. Keep in mind any email concerning cancellations has to come from the email address on your policy and be registered in your own name.

See What do I need to do if I’m moving home? for further details on the process, fees, and conditions.

If you are changing your address, it’s important you notify us as soon as possible!

For Car and Home insurance, contact our Customer Care team on (01) 524 6029. You can also send an email to Info@123.ie. Please note that if you are moving house, you will need to cancel the current policy and set up a new policy from your new home.

For Travel insurance, ring our travel team directly at (01) 241 8549 or send an email to Info@123.ie.

*Please note that premium adjustments may apply depending on your new address. Contact our Customer Care team for more information.

To add a second person to your Home Insurance policy, contact our Customer Care team by phone on 01 524 6029 or by email at info@123.ie to confirm eligibility. Once added, the second person becomes a joint proposer with full policy access.

Check full eligibility requirements and additional details by visiting How do I add a second person to my home policy?.

To amend your policy start date, contact our Customer Care team directly. Conditions apply, including restrictions if you've made previous changes or started trips (Travel Insurance only).

For full details and conditions, see Can I change my policy start date?.

To cancel your policy, submit your request to 123.ie by:

1. Email

Send an email to info@123.ie to get cancellation guidance tailored to your specific situation.

1. You can also call one of the following numbers:

   1. Car, Home, Young Drivers, Landlord - 01 524 6029
   2. Health - 01 518 1400
   3. Travel - 091 501 677
   4. Van - 01 241 8585
   5. Life - 01 704 1010

2. You can also mail your cancellation request via Post to - 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16FC92.

If you've received your insurance certificate and disc, please destroy them. Be aware that a cancellation fee may also apply.

When you cancel at any time, we’ll refund the unused portion of your premium on a pro‑rata basis, less any fixed‑expense deduction. A cancellation fee may also apply.

Need help with cancellation or fees? Our team is happy to assist. Contact us for guidance tailored to your policy, or find more details on: How to cancel your policy.

To update your name on your 123.ie policy, just call our Customer Care team on 01 524 6029. They'll explain what you need and help you through it. You may also be required to provide one of the following:

• Marriage Licence

• Updated Driving Licence

• Passport

If you have changed your name by deed poll, please provide a copy of the deed poll confirmation. Once we’ve verified your documents, we’ll update your policy to show your new name.

Need to contact us for assistance? Email us at info@123.ie. Ensure your email is sent from the email address registered on your policy.

You can also post a letter to:

123.ie
RSA House
Dundrum Town Centre
Sandyford Road
Dundrum, Dublin 16

Yes, you must inform us if your home is undergoing building or renovation work, whether it remains furnished, and if anyone will live there during the works. Buildings cover reduces temporarily, with no cover for contents, liability to others, or all risks.

Once all building work is complete and the property is occupied again, you will need to contact us and we will then reinstate your full cover. We strongly advise you to call Customer Care on 01 524 6029 for further guidance on this situation.

Our fees cover administration costs, such as policy amendments, mid‑term changes and cancellations. You can find full details in the Terms of Business document provided in your original policy pack. You can also view the latest version in our General Terms & Conditions page.

If you haven’t received confirmation within 7 working days after requesting cancellation, please contact our Customer Care team by phone or email at:

• Home & Motor - 01 524 6029 / info@123.ie

• Van - 01 241 8585 / info@123.ie

• Travel - 01 241 8549 / travel@123.ie

• Health - 01 562 5100/ info@123.ie

For more information, see our guide on how to cancel your insurance policy.

Yes, it could. Not telling your insurer about changes that affect your policy with 123.ie can lead to:

• Your policy being cancelled
• Being treated as if it never existed
• A claim being refused

Always let us know about any updates, especially anything that could affect how we assess risk. It keeps your cover valid and helps avoid complications down the line.

For more on this, please see Can not reporting changes affect my cover?.

Only the policyholder can amend a policy with 123.ie.

If you want to authorise someone else, you'll need to complete a Third Party Nomination form and return it to:
123.ie
RSA House, Dundrum Town Centre
Sandyford Road, Dundrum
Dublin 16.

For details on how to set this up and what the nominated person can do, see Can I amend my policy if I’m not the policyholder?.