Travel Insurance FAQs

No, we’re sorry, but you and all other persons insured must be currently residing in the Republic of Ireland and must have lived here for at least six of the last 12 months. We define a resident as someone who has been a permanent resident of the Republic of Ireland for the past 6 months prior to the date of purchase.

Your policy document will be emailed to you after purchase. However, in the event you require your documents to be resent, please call our customer service team on 091 501677 or email us ieteles@mapfre.com

If you have any queries, just call our customer service team on 091 501 677.

We advise that you take your travel insurance certificate and the relevant policy wording booklet away with you.

You may travel with a printed copy of your emailed documents. If you are unable to print your emailed documents, simply write down your policy number and the emergency medical assistance and claims line telephone numbers from the back of our policy wording booklets. 

 

 

The Cancellation benefit is subject to the terms and conditions outlined in the policy. 

 

You will need to inform us of any pre-existing medical conditions you have before purchasing a policy or of any which occurs between the date the policy is incepted and the date of departure. To do so, you can use our quick and easy online medical screening system when purchasing your policy, or you can call us on 091 501 677.

You are entitled to a 14-working day cooling-off period, if you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by e-mail. 

To cancel by e-mail, send your request to ieteles@mapfre.com. 

To cancel by post, send a letter to: Customer Service Department, MAPFRE ASSISTANCE Agency Ireland, 22-26 Prospect Hill, Galway

To talk through your options, please call us on 091 501 677 for further information.

No, however, children under 18 who travel alone must be dropped off and picked up by a responsible adult aged over 21.

If you are aged 65 or under, you are covered for a single holiday or journey of up to 365 days, beginning and ending in Ireland. We will only cover you for up to 31 days for each Trip if you are aged 66 and over.

We will aim to automatically renew your cover when it runs out unless you tell us not to. Each year we will notify you in writing at least 20 working days before the renewal date of your cover. In some cases, we may not be able to automatically renew your cover and we will let you know at the time if this is the case. If you do not want us to auto-renew your cover, call us on 091 501 677.

You’re covered so long as any one period of travel doesn’t exceed, 31 days for Bronze policies, 45 days for Gold policies, and 60 days for Platinum policies. If you are aged 66 and over, the maximum trip duration is 31 days on a Platinum policy. The period of travel must start and finish in the Republic of Ireland.
 

You can call our medical emergency line at +353 91 501 674. We are available 24 hours a day, 7 days a week.

This is the amount you must pay towards certain claims. This amount is per person and per section. This amount will be shown in the Schedule of Cover outlined in the beginning of Your policy.

Scuba diving is covered free on all our travel insurance policies for up to 14 days, provided you are qualified and that you will be diving no deeper than 30 metres. If you are not a qualified scuba diver or are qualified but will be diving more than 30 metres, you will need to pay an additional premium for each day you will be scuba diving. To add this cover on to your travel insurance policy, please call our Customer Service Department on 091 501 677.

You are only covered for Skiing if you purchase the Winter sports cover.

We cover all the following activities in our winter sports travel insurance: 

• Cat skiing 
• Cross-country skiing 
• Glacier walking or trekking 
• Ice skating 
• Mono skiing  
• Off-piste skiing 
• Off-piste snowboarding 
• Recreational ski or snowboard racing  
• Skiing  
• Snowboarding  
• Snowmobiling  
• Tobogganing 

While taking part in off-piste skiing and snowboarding, you must make sure that the areas in which you ski or snowboard are considered to be safe by the resort management.

Our policies provide cover for medical and other expenses incurred abroad if you catch COVID subject to the policy terms, limits, conditions and exclusions. Please note that we will not cover COVID-related claims where you have travelled to an area that the Department of Foreign Affairs (DFA) has advised against all or all but essential travel. 
We encourage all customers and partners to refer to the Travel Advice section on the DFA’s website prior to purchasing a policy and/or departure, to ensure the policy provides the required cover for their trip. 
 

Unfortunately, we do not cover repatriation for COVID abroad. However, our policies provide cover for medical and other expenses incurred abroad if you catch COVID subject to the policy terms, limits, conditions and exclusions. In the event of a positive diagnosis of COVID abroad, the policy will cover reasonable additional transport (economy class) or accommodation expenses incurred, up to the standard of Your original booking if you must extend your stay. This cover is up to the amount of €2,000 per trip. 
Please note that we will not cover COVID-related claims where you have travelled to an area that the DFA has advised against all or all but essential travel. We encourage all customers and partners to refer to the Travel Advice section on the DFA’s website prior to purchasing a policy and/or departure, to ensure the policy provides the required cover for their trip. 
 

Our policies provide cover for medical and other expenses incurred abroad if you catch COVID subject to the policy terms, limits, conditions and exclusions. This section also provides cover for any reasonable additional transport (economy class) or accommodation expenses incurred, up to the standard of your original booking, if it is medically necessary for you to stay beyond your scheduled return date. Please note that we will not cover COVID-related claims where you have travelled to an area that the DFA has advised against all or all but essential travel. We encourage all customers and partners to refer to the Travel Advice section on the DFA’s website prior to purchasing a policy and/or departure, to ensure the policy provides the required cover for their trip. 

Our policy includes cover for cancellation if: 
(i)    you, your travelling companion or any person hosting you during your trip receives a COVID diagnosis within 14 days before the start date of the trip, or if admitted to hospital with a COVID diagnosis within 28 days before the start date of the trip. 
(ii)    your close relative or close business associate is admitted to hospital with a COVID diagnosis at the time of the trip or the death of Your close relative or close business associate due to COVID at the time of the Trip. You won’t be covered for any COVID claim events occurring within 14 days of the date you purchased insurance, unless the insurance is purchased within 48 hours of booking the trip. This cover is subject to the policy terms, limits, conditions and exclusions. 

See answer to the question: Please explain the cover involved if I fall ill with COVID at home and cannot travel? 
Please note, ‘close relative’ means: Mother, father, sister, brother, wife, husband, daughter, son, grandparent, grandchild, parent-inlaw, son-in-law, daughter-in-law, sister-in-law, brother-in-law, aunt, uncle, niece, nephew, step parent, step child, step-sister, step-brother, foster child, legal guardian, next of kin, or fiancé/fiancée or common law partner (any couple, including same-sex, in a common law relationship or who have co-habited for at least 6 consecutive months).     
 

Our policy includes cover for curtailment in the event your close relative or close business associate is admitted to hospital with a COVID diagnosis at the time of the trip, or the death of your close relative or close business associate due to COVID at the time of the trip, subject to the conditions and exclusions outlined in the policy booklet. For more information, please contact us on 091 501 677.
A special condition of this cover is that the insured customer must contact our Emergency Assistance Service whilst away to notify us of the situation before returning home. Please see question above for the definition of ‘close relative’.