Garrett Walsh
Garrett is Head of Property & Motor Damage Claims for RSA/123.ie. He has worked with RSA since 1999 and predominantly in claims management roles where he has gained significant expertise in the areas of Claims customer journeys, Indemnity performance, Controls management, Leadership and Digital. Garrett is a Certified Insurance Practitioner, has a Lean 6 Sigma green belt, a Degree in English & Economics and a Higher Diploma in Leadership. He has a deep understanding of the needs of both internal and external Customers and a keen interest in the provision of actionable insights to stakeholders. Garrett combines his experience and a passion for digitalisation to develop future-fit journeys to benefit all parties. In his spare time Garrett loves spending time with his family, reading, cooking, watching and playing sport and trying to be a much better wood-worker.
I’m passionate about looking after our Customers when they need us most and am focussed on digitalising our processes to improve our Customer and User experiences. I write blogs about insurance and especially about claims because to me the claim journey is what insurance is all about – us delivering on the promise we made to our customers and helping them be resilient in bad times. Blogs should be useful, easy to understand and interesting.