I have received a renewal notice, what do I do?
Your renewal notice confirms that your policy is due for renewal. It outlines your premium for the upcoming year and key policy details. To ensure continued cover, follow these steps:
How do I verify and update my policy details?
Check your renewal notice carefully to confirm all information is correct. Pay attention to:
-
Personal details - Name, address, and contact information.
-
Coverage details – Ensure your policy still meets your needs.
-
Insured items - If you have home insurance, confirm that valuable items are listed and correctly valued.
If anything needs updating, call our Renewals team:
-
Car Insurance - 01 518 1404
-
Home Insurance - 01 518 1409
-
Health Insurance - 01 562 5100
-
Opening hours - Monday to Friday, 9:00 AM – 5:30 PM, and Saturday, 9:00 AM – 3:00 PM.
If there are changes in your circumstances, such as moving home, modifying your car, or using your vehicle for business purposes, you must notify 123.ie immediately, as this may affect your cover.
How do I renew my policy online?
If everything is correct and you want to renew, you can do so online 24/7 at:
To renew online, have the following details ready:
-
Your policy number.
-
Policyholder’s surname.
-
Policyholder’s date of birth.
What happens if a claim is made after my renewal notice is issued?
For Car Insurance Customers, if a claim is notified or arises after your renewal invitation has been issued, your No Claims Discount may be adjusted, and an additional premium may be required.
How do I access my policy documents?
Log in to the My123 portal to view and manage your policy documents anytime. You can also use this portal to upload documents or request direct changes to your policy. For more information, see our customer portal information page.
Need help?
If you have questions about your renewal, review your policy documents or contact us for expert support.