What does Key Care cover?
Keycare cover helps you replace your keys if they're lost, stolen, or locked inside your car or home. With Keycare, you're covered up to €1,500 per policy year for replacing keys, locksmith charges, and fitting new locks if needed.
What exactly does Keycare cover include?
If your keys are lost, stolen, or accidentally locked inside, Keycare takes care of:
- Locksmith fees for emergency call-outs.
- New locks if there's a security risk.
- Replacement keys (including immobilisers, infra-red handsets, or alarms connected to the key fob).
- Costs of reprogramming immobilisers and alarm systems.
- Up to €100 towards locksmith charges or replacement costs if you accidentally break a key in a lock.
Additionally, you'll get a uniquely numbered key fob to attach to your keys. If they're lost and then found, the person who finds your keys can call the dedicated number on the back of the fob. We'll even reward them €10, but rest assured—we never disclose your details to the finder.
What should I do if my keys are lost or stolen?
If your keys are lost, stolen, or accidentally locked inside your home or car, it's important to:
- Call our dedicated 24-hour Keycare helpline on 01 518 1412.
- Provide your unique fob number (printed on your key fob).
- Report any theft immediately to the Gardaí and obtain a Pulse identification number.
- If you’re outside Ireland, report any theft or loss to the appropriate local authority.
You must contact us within 45 days of the incident and send all valid receipts or invoices within 120 days of the insured event.
Are there any exclusions?
Yes, your Keycare does not cover:
- Costs exceeding the €1,500 annual policy limit.
- Lost keys not attached to your issued key fob.
- Damage or loss caused deliberately or due to negligence.
- Replacement of locks or keys of a higher specification than the originals.
- Costs that exceed €100 for keys accidentally broken in locks.
How many claims can I make with Keycare?
There's no limit to the number of claims, as long as your total claims don't exceed the yearly limit of €1,500.
Can Keycare cover my house keys too?
Yes—if your house keys are attached to your fob, they're also protected. We'll cover locksmith fees and replacements if they're lost or locked inside your home.
Need more clarity about Keycare?
If anything’s unclear, our friendly Customer Care team is here to help you understand every detail. Give us a call at 01 524 6029 or visit our Car Insurance page for further details.