When will my documents arrive?

Once you establish your Car or Home Insurance policy, we will send your policy pack and insurance schedule right away. If you've provided an email, you might receive these instantly in your inbox.

Prefer paper copies? Those typically land within 3–5 working days.

What might delay the arrival of my car insurance documents?

If your insurance certificate and disc haven't arrived yet, it usually means we're waiting on extra information. Common items we might ask for include:

• Proof of your no claims bonus or named driving experience.
• Clear images of the front and back of licences for all named drivers.
• Occasionally, copies of your current NCT and tax certificates or discs.

Make sure you send these to us within 10 days of your policy start date—otherwise, your cover could be at risk.

How can I submit the required documents?

Submitting documents promptly ensures timely processing. You can send the necessary documents through the following methods:​

• Online - Upload via our My123 portal for both Car and Home insurance.

• Email - Attach and email Car Insurance documents directly to motor@123.ie.

• Mail them to - 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

My documents still haven't arrived—what now?

If you've waited more than 5 working days, and you're confident you've submitted everything needed, don't worry. Just reach out to our Customer Care team—we'll quickly check things out and sort it for you.

How can I ensure my policy documents arrive quickly?

Avoid delays by ticking these boxes:

• Double-check all your details are accurate when setting up your policy.
• Submit any requested documents within the first 10 days.
• Keep your contact details—especially your email—up-to-date.

Still got questions? We're always ready to help. Contact us to chat directly with one of our Customer Care representatives.