Travel Insurance - Making a Claim

The time it takes to settle a claim depends on the details of your case. Every claim is different, and some take longer than others. But you can help speed things up by:

• Giving us all the information we need when you make your claim
• Staying in touch with your claims handler
• Sending any requested documents as soon as possible

Want to know more? Check out our detailed guide: How long does it take to settle an insurance claim?.

A fraudulent claim occurs when someone intentionally omits, misrepresents, alters, or conceals vital information related to a claim to receive payment they would not otherwise be entitled to.

If you suspect someone is making a fraudulent claim, report it to Insurance Confidential at fraud@insuranceireland.eu or through their website.

To file a non-medical claim on your travel insurance policy, contact our claims team Monday to Friday, 9 am to 5 pm:

• Phone: 091 501 674
• Email: traveldept@MAWDY.com

Ensure you have all relevant documents and details ready when reaching out.

In the event of an emergency abroad, contact the MAPFRE ASSISTANCE Agency Ireland 24-hour helpline at +353 91 501 674.

For further support, contact us or review your policy documents for more details on your coverage.

If you experience a medical emergency overseas, contact the MAPFRE ASSISTANCE 24-hour helpline immediately at +353 91 501 674. Provide your:

• Name.
• Policy number.
• Full details of your situation, including a contactable phone number.

A dedicated Travel Insurance coordinator will guide you through hospitalisation, authorise emergency medical payments, or arrange repatriation if necessary.

For peace of mind and clarity about how we’ve got you covered, check your policy documents or Contact us directly—we’re here to help, keeping you protected wherever you travel.

Deciding whether to claim depends on your excess, potential impacts on your no claims discount, and future premiums. Excesses differ by policy type and coverage.

To understand these impacts fully before deciding, see Should I make an insurance claim?.

In insurance terms, the “first party” is the insurer, and the “second party” is the policyholder. A third party is anyone else. If someone makes a claim against you or your vehicle, that person is the third party.

For more information on specific insurance-related products, don’t hesitate to contact us.

An adjustor (sometimes called a claims adjustor or loss adjustor) is the person who checks out the details of your insurance claim. They investigate what happened, look at the damage, and figure out how much we should pay based on what your policy covers. Simply put, they help 123.ie settle claims fairly.