What do I do if someone is trying to put in a claim against me?

If another party is making a claim against you, contact 123.ie’s Claims Team immediately on (01) 290 1999. Do not admit liability or discuss the claim with the other party. Our team will guide you through the process.

What are the steps to take when a claim is made against you?

For Car Insurance Clients:

Report the accident to the Gardaí if required.
Take photographs of all vehicles involved and their position on the road.
Gather details such as:
- Registration numbers.
- Contact details of the other driver(s) and any witnesses.
- Insurance details of all parties.
- The attending Garda’s information (if applicable).
Do not admit liability or discuss fault with the other party.
Forward all correspondence (including legal documents) to 123.ie immediately and unanswered.
Do not organise repairs before speaking to the 123.ie Claims Team.

For Home Insurance Clients:

Gather as much information as possible, including:
- Contact details of the claimant and any witnesses.
- Photos of any damage and the surrounding area.
Do not admit liability or accept fault.
Forward any legal documents or correspondence to 123.ie immediately and unanswered.

For further details, visit our Claims page on our website.

What if there’s a dispute about who is at fault?

If liability is disputed, 123.ie will conduct a full investigation. Witness statements, Garda reports, and any available evidence will be reviewed to determine the outcome.

Can I pursue a claim directly against the other party?

Yes, you can file a claim directly against the other party. Typically, their insurer will handle the process. For guidance on how to proceed, contact your claims representative.

Ensuring Proper Handling of Claims with 123.ie

Dealing with a claim against you can be stressful, but 123.ie is here to help. Our expert claims team will guide you every step of the way, ensuring the matter is handled quickly and fairly.

For assistance, contact us or review your policy documents for full details on cover, exclusions, and claims procedures.

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