Do I need to send you documents before purchasing a policy?

There are no required documents before purchasing a Car Insurance or Home Insurance policy with us. However, once your Car Insurance policy is set up, we’ll need a few documents to finalise everything and issue your insurance certificate and disc.

What documents do I need to provide?

For car insurance customers, you may need to send us:

• Proof of No Claims Bonus (NCB) - A letter from your previous insurer confirming your no claims entitlement.

• Named Driving Experience - If this applies to you, you’ll need to show valid proof of any named driver experience.

• Your Driver’s License.

In some cases, we may also require a copy of the NCT and tax certificate or disc. These documents help us confirm your driving history and apply the right discounts to your policy.

How can I send my documents to 123.ie?

You’ve got a few easy options:

• Online - Log into your My123 account and upload your documents.

• Email - Send a clear photo or scan to info@123.ie

• Post - 123.ie, RSA House, Dundrum Town Centre, Sandyford Rd, Dundrum Dublin D16 FC92

Make sure everything you send is clear and easy to read—this helps avoid delays.

What happens if I don’t send the documents?

If we don’t get the required documents within 10 days from the policy start date, it may result in a cancellation of your policy.

Need help with any of this?

Our Customer Care team is always happy to help:

• Phone - 01 524 6029

• Email - info@123.ie

Getting your documents in quickly keeps things running smoothly—so you can stay focused on what matters. You can also read through your policy documents for the full list of requirements and conditions.