When do I get my insurance certificate and disc?

To issue your certificate and disc, we’ll need a few documents from you - mainly proof of your no-claims bonus, named driving experience, or Driving Licence. This shows how many years you’ve driven without making a claim. Your previous insurer usually sends this with your renewal notice. If not, just give them a call to request it.

What documents do I need to send?

To avoid delays, make sure you send:

• Your no-claims bonus or named driving experience

• Copies of the front and back of each driver’s licence on your policy

• In some cases, a copy of your current NCT cert and tax disc

These should be sent within 10 days of your policy start date. If we don’t get them in time, your Car Insurance policy could be cancelled.

How can I send my documents to 123.ie?

You can send them by:

• Email – info@123.ie

• Post – 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

• Online – Log in to your My123 account and use the upload feature

Once we receive your documents, we’ll review them within around two working days. After that, your certificate and disc will be issued, and we’ll send you an SMS to confirm they’re on the way.

What if I haven’t received my certificate and disc?

If it’s been a few days and you’re still waiting, here’s what to do:

• Log in to My123 and request a new copy from the Documents tab

• Or get in touch with our Customer Care team at info@123.ie or call 01 524 6029

Keeping things moving

Send your documents as soon as you can so there’s no delay in getting your insurance certificate and disc.

Need a hand with your documents? Contact us or check your policy documents to get everything in order and keep your policy on track.