You have removed a specified item from my policy. What should I do?

If we've removed a specified item from your Home Insurance policy, it’s usually due to issues related to valuation documents or recent claims. Although we always aim to contact you first, sometimes this action is necessary to ensure accurate and fair coverage for all our customers.

Why might an item be removed from my policy?

There are two primary reasons an item could be removed:

1. Valuation Issues

   If we didn't receive your valuation form, or it lacked crucial details, we temporarily remove the item. To add it back, submit a proper valuation that meets our requirements.

2. Recent Claim (Loss or Theft)

   If you've claimed for the loss or theft of the item, it's removed until replaced. Once replaced, you can re-specify the new item on your policy. Detailed guidance on valuations can be found in our dedicated policy documents.

How do I add a removed item back to my policy?

To reinstate an item, follow these steps:

1. Contact our Home Insurance Customer Care team directly by:

   1. Phone - 01 524 6029
   2. Email - info@123.ie

2. We’ll ask you to provide a complete, valid valuation document for the item (if previously missing).

3. We may also ask you to confirm the replacement of the item after a claim (receipt or proof of purchase may be required).

Our team will inform you clearly if reinstating the item affects your premium or coverage conditions.

Need assistance reinstating your specified items?

If you’re unsure about any step, require further clarification, or need help submitting documents, our Customer Care team is always happy to assist. Simply call us at 01 524 6029, email info@123.ie, or check out our comprehensive policy documents for further details.