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My Policy Documents

I never received my insurance certificate and disc. Can I get a copy?

For Car Insurance Customers

If you have not received your insurance certificate and disc and have been told this has been issued you can request a replacement copy by signing into your My123. Simply log in and head to your documents tab to request a new cert & disc by email or post.

Customer Care:

If you have just purchased a new policy and haven’t received your insurance certificate and disc, we may be waiting on the following documentation;

  • Proof of no claims bonus or named driving experience (whichever is applicable)
  • Copy of the front and back of the licences for all drivers on the policy

In some instances, we may also require a copy of the NCT and tax certificate or disc.

These documents can be sent to us by:

  • Upload the documents here
  • Email at
  • Post at, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

Please note that we need to receive these documents within 10 days from the policy start date or a cancellation notice may be issued

Remember your documents can take up to 3 - 5 working days to reach you by post.

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