How do I submit my documents online?

Submitting your documents online is simple with the My123 portal. This secure platform allows you to manage your policy, upload documents, and track your submissions effortlessly.

How do I create a My123 account?

To get started, follow these steps:

1. Go to the My123 login page
2. Click "Sign Up Now"
3. Enter your details – Provide your name and policy number (excluding the "XM" prefix).
4. Choose a verification method – You’ll receive a security code via email or SMS (sent only to the policyholder's registered contact).
5. Enter the verification code and click "Confirm".
6. Set your login credentials – Use your email as your username and create a secure password.
7. Click "Create" – Your account is now active, and you can log in immediately.

Looking for more details? Check out our customer portal.

How can I upload documents through My123?

Once your account is set up, here’s how to submit your documents:

1. Log in to your My123 account.
2. Go to "View & Manage Policy" under your motor policy.
3. Click "Uploads" in the top menu to see the required documents.
4. Select "Start Uploading" to launch the virtual assistant.
5. Attach your documents – You can:

• Upload files from your device.
• Take clear photos with your smartphone (ensure all four corners of the document are visible).

1. Submit your documents – Click "Upload These Documents" and wait for confirmation.

Tip - If you don’t have all documents at once, upload what you have and return later to complete the process.

Processing Time - The 123.ie Customer Care team typically reviews submissions within two working days.

How do I upload documents online if I am a 123GO telematics customer?

If you are a telematics customer, submitting your documents to 123.ie has never been easier:

1. Click here to login to your “My Account” page.
2. Select “Car Policy” by clicking the green button.
3. Enter your date of birth and either, your car registration OR your policy number and click Log In.
4. Click “Next” to see the list of documents needed.
5. Simply, click on “Attach File” and select the document that you want to attach.
6. You can take a photo of the documents using your smart phone or browse your PC to find the document you want to attach.
7. Once you have added all your documents please hit “Upload These Documents”.
8. Please allow a minute or so for these documents to be uploaded fully before closing out of the page.

What’s Next?

• All documents need to be reviewed by our Customer Care team.
• Once all documents have been verified, your certificate and disc will be issued.
• You will receive an SMS letting you know it’s on the way.
• If we have any queries about the documents, we will contact you.

What should I do if I have issues uploading my documents?

If you run into difficulties:

• Check file formats – Ensure your files are in PDF, JPEG, or another supported format.

• Verify your internet connection – A stable connection is needed for successful uploads.

• Try a different device – Some compatibility issues can be resolved by switching devices.

If the issue persists, contact Customer Care at info@123.ie or visit our Customer Care page for further assistance.

Submitting Documents with My123 Made Simple

The My123 portal makes it easy to upload your documents and keep your policy up to date—no paperwork, no hassle.

If paperwork is more your thing, you can always Post them at:

123.ie
RSA House, Dundrum Town Centre, Sandyford Road
Dundrum
Dublin 16

For further assistance, reach out to our Customer Care team or check our policy documents page.