How do I reinstate my policy after suspending?

Reactivating your Car Insurance policy is straightforward. You can request reinstatement by:

• Phone - Call us on 01 524 6029

• Email - Send your request to info@123.ie

• Post - Write to us at 123.ie, RSA House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16

When emailing or posting, please include the date you want the policy to restart.

What happens after reinstatement?

If your policy was suspended for 28 days or more, you’ll get a 75% refund of the premium for the suspension period. This refund will be processed within 5–7 working days of reinstatement.

We’ll also send you a new certificate and disc.

While your policy is suspended

• Cover is limited to Laid Up, Fire & Theft—this protects your vehicle from fire, theft or attempted theft while off public roads.

• Direct debit customers must continue payments during the suspension. Any refund due will reduce your future instalments.

• If you make a claim (including windscreen claims) during or before the suspension, the refund won’t apply.

• If your policy renewal falls during the suspension, you can:

  • Choose not to renew, ending the cover on the renewal date.

  • Renew and request suspension again—your policy won’t re-suspend automatically.

Getting back on the road

Reinstating your Car Insurance policy is a simple process. We’re here to make it easier. Contact us to reinstate your policy or learn more by reviewing our policy documents.