The policyholder has passed away. What do I do now?
We understand this is a difficult time, and at 123.ie, we're here to support you through the process of managing the policy following the passing of the policyholder.
What are my options for Car Insurance?
If the policyholder passes away and had Car Insurance with us, you have two options:
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Keep the Policy Active:
- Named drivers on the policy remain insured until the renewal date.
- Named drivers continue accumulating named-driver experience.
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Cancel the Policy:
- If you're the spouse or executor of the will, simply contact our Customer Care team on 01 524 6029.
- If you're neither, we'll require a copy of the death certificate before proceeding.
- Spouses who wish to set up their own policy can transfer the no claims discount. If this isn't required, we'll provide a letter confirming the named-driver experience.
What about home insurance policies?
For Home Insurance policies, we’ll need:
- Your name and contact details.
- Relationship to the deceased policyholder.
- Solicitor details managing the probate.
- Occupancy status of the property, and if occupied, details of who is living there.
If the policy is jointly held, coverage continues for the surviving policyholder. Upon completion of probate, the policy can be cancelled and reissued under the new legal owner’s name.
How can I contact 123.ie for further assistance?
For immediate support or further details, reach out to our Customer Care team:
- Phone - 01 524 6029
- Email - info@123.ie
- Visit - 123.ie Contact Page for more contact details.
What documents are needed when contacting 123.ie?
Have the following ready:
- Policy number
- Death certificate (if required)
- Your identification and relationship to the deceased
- Solicitor details managing probate
Need more support?
At 123.ie, your comfort and peace of mind are important to us.
If you have questions or need guidance, don't hesitate to contact our dedicated Customer Care team. For Car and Home Insurance queries, please call us at 01 524 6029.
We’re here to make things easier for you.