How do I pay my direct debit arrears?

Don't worry if your scheduled direct debit payment didn't go through. At 123.ie, we've made it straightforward to handle missed payments online or through direct contact, ensuring your coverage stays active without hassle.

What happens when my payment fails?

• Each missed payment attracts a €15 arrears charge.

• After your bank alerts us about the unpaid direct debit, we may attempt to collect again within 7 working days.

• You'll receive an email, text, or letter confirming the date of the reattempt.

If our second attempt isn't possible, you'll receive detailed communication advising you to pay securely online via My123 or reach out directly to our Customer Care team.

How can I quickly pay my arrears online?

Making your arrears payment online is easy:

• Log into your account at My123.
• Select the outstanding balance option.
• Pay conveniently using your credit or debit card.

Please remember, we can't accept arrears payments via bank draft, cheque, or postal order.

Can my policy be cancelled due to unpaid direct debits?

Consistently missing direct debit payments could result in a cancellation notice being issued. To avoid disruptions in your insurance coverage, promptly clear any outstanding payments.

Ready to sort your arrears now?

We're here to assist you. Quickly manage your payments online at My123 or speak directly with our friendly Customer Care team. Let’s keep things simple, so you can get back to enjoying life.